Legal Information

Effective Date: 1 January 2026

DigitalGrowthFlows ("we," "our," or "us"), operating from Calle Triana 10, 35002 Las Palmas de Gran Canaria, Spain, is committed to protecting the privacy and personal data of our website visitors and service clients in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

1. Data Controller

The data controller responsible for processing your personal data is DigitalGrowthFlows, located at Calle Triana 10, 35002 Las Palmas de Gran Canaria, Spain. You may contact us regarding data processing matters at [email protected].

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, username, or similar identifiers.
• Contact Data: Email address, telephone number, and billing/delivery address.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our website and services, including page views and navigation patterns.
• Communication Data: Records of any correspondence you send to us via email, forms, or other channels.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract Performance: Processing necessary for the performance of a contract to which you are a party, or for taking steps at your request prior to entering into a contract (Article 6(1)(b) GDPR).
• Legitimate Interest: Processing necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests (Article 6(1)(f) GDPR).
• Consent: Where you have given explicit consent for specific processing purposes (Article 6(1)(a) GDPR).

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Service-related data is retained for a maximum of 5 years following the conclusion of the service engagement, unless a longer retention period is required by law.

5. Data Security

DigitalGrowthFlows implements appropriate technical and organisational measures to ensure the security of your personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures include encryption of data in transit, access controls, and regular security assessments.

6. Your Rights

Under the GDPR, you have the following rights:

• Right of Access (Article 15) — Obtain confirmation of whether we process your data and request a copy.
• Right to Rectification (Article 16) — Request correction of inaccurate personal data.
• Right to Erasure (Article 17) — Request deletion of your data where no compelling reason for continued processing exists.
• Right to Restrict Processing (Article 18) — Request restriction of processing under certain conditions.
• Right to Data Portability (Article 20) — Receive your data in a structured, commonly used, machine-readable format.
• Right to Object (Article 21) — Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. International Data Transfers

Your personal data may be transferred to, and processed in, countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via our website or direct email. We encourage you to review this policy periodically.

Effective Date: 1 January 2026

These Terms of Service ("Terms") govern the use of web design and layout architecture services provided by DigitalGrowthFlows ("we," "our," or "us"), registered at Calle Triana 10, 35002 Las Palmas de Gran Canaria, Spain. By engaging our services or accessing our website, you agree to be bound by these Terms.

1. Scope of Services

DigitalGrowthFlows provides web design, layout architecture, UI design system, and responsive adaptation services as described on our website and in individual project proposals. Each service engagement is defined by a written proposal or statement of work ("SOW") that outlines the specific deliverables, timelines, and pricing.

2. Project Engagement and Acceptance

Upon acceptance of a proposal, a binding agreement is formed between the client and DigitalGrowthFlows. Acceptance may be communicated via email confirmation, signed proposal, or initial payment of the quoted amount. Any modification to the scope must be agreed upon in writing and may result in adjusted pricing and timelines.

3. Pricing and Payment

All prices are quoted in Euros (EUR) and are exclusive of applicable taxes unless otherwise stated. Invoices are payable within 14 days of the invoice date. Late payments may incur a statutory interest charge of 8% per annum above the ECB reference rate. Services may be suspended for accounts overdue by more than 21 days.

4. Intellectual Property

Upon full payment, the client receives a perpetual, non-exclusive license to use all deliverables produced under the engagement. DigitalGrowthFlows retains the right to display completed work in its portfolio and marketing materials unless the client explicitly requests confidentiality in writing. Pre-existing tools, frameworks, and methodologies used in project delivery remain the intellectual property of DigitalGrowthFlows.

5. Client Responsibilities

The client is responsible for providing timely access to necessary assets, content, credentials, and feedback required for project progression. Delays caused by client inaction exceeding 14 business days may result in project rescheduling. DigitalGrowthFlows is not liable for delays resulting from incomplete or inaccurate client-provided materials.

6. Limitation of Liability

To the maximum extent permitted by applicable law, DigitalGrowthFlows shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total aggregate liability for any engagement shall not exceed the total amount paid by the client for the specific service giving rise to the claim.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives termination of the agreement for a period of 24 months.

8. Termination

Either party may terminate the agreement with 14 days' written notice. Upon termination, the client shall pay for all work completed up to the date of termination. DigitalGrowthFlows shall deliver all completed work products within 7 days of receiving final payment.

9. Governing Law

These Terms are governed by the laws of Spain and the European Union. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Las Palmas de Gran Canaria, Spain.

Effective Date: 1 January 2026

This Cookie Policy explains how DigitalGrowthFlows, operating from Calle Triana 10, 35002 Las Palmas de Gran Canaria, Spain, uses cookies and similar tracking technologies when you visit our website. This policy is provided in accordance with the EU ePrivacy Directive (2002/58/EC) and the General Data Protection Regulation (EU) 2016/679.

1. What Are Cookies

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites function correctly, improve efficiency, and provide reporting information to site operators.

2. Types of Cookies We Use

• Essential Cookies (Strictly Necessary): These cookies are required for the website to function and cannot be switched off. They are set in response to your actions such as setting privacy preferences, logging in, or filling in forms. The website cannot function properly without these cookies.
• Functional Cookies: These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings. If you do not allow these cookies, some or all of the services may not function properly.
• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve site performance. They help us understand which pages are most and least popular and how visitors move around the site. All information collected is aggregated and anonymous.

3. Specific Cookies in Use

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling essential cookies may impair website functionality.

Instructions for common browsers:

• Google Chrome: Settings > Privacy and Security > Cookies
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and Site Permissions

5. Changes to This Policy

We may update this Cookie Policy to reflect changes in technology, legislation, or our operational practices. Updated versions will be published on this page with a revised effective date.

Effective Date: 1 January 2026

DigitalGrowthFlows, registered at Calle Triana 10, 35002 Las Palmas de Gran Canaria, Spain, maintains the following refund and reimbursement policy for all web design and layout architecture services.

1. General Refund Eligibility

Refunds are evaluated based on the stage of project completion at the time of the request. Due to the bespoke nature of web design services, standard consumer withdrawal rights under EU Directive 2011/83/EU may be waived once project work has commenced with the client's explicit consent.

2. Pre-Production Refund

If a refund request is received before any design or development work has commenced, a full refund of the initial deposit will be issued within 14 business days. This applies to cancellations made within 48 hours of project agreement confirmation.

3. Partial Refund During Production

If a project is cancelled after work has begun but before the first milestone deliverable is submitted, a partial refund of 50% of the deposit will be considered. The refund amount accounts for work completed, resource allocation, and opportunity cost incurred by DigitalGrowthFlows.

4. Post-Delivery Refund

Once a deliverable has been submitted and approved (or 7 days have elapsed without objection), no refund will be issued for that deliverable. Deliverables are considered accepted if the client provides written approval, uses the deliverable in a production environment, or fails to raise objections within 7 days of delivery.

5. Refund Request Process

To request a refund, the client must submit a written request to [email protected] including:

• Full name and project reference number
• Date of the original agreement
• Reason for the refund request
• Supporting documentation where applicable

All refund requests will be reviewed within 10 business days. Approved refunds will be processed to the original payment method within 14 business days of approval.

6. Non-Refundable Items

The following are not eligible for refund:

• Third-party costs incurred on the client's behalf (domain registrations, hosting fees, premium plugin licenses)
• Work completed under a separate change order or scope amendment approved by the client
• Consultation fees for advisory sessions already delivered

7. Dispute Resolution

In the event of a refund dispute, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days before pursuing any formal dispute resolution mechanism. Unresolved disputes shall be subject to the jurisdiction of the courts of Las Palmas de Gran Canaria, Spain.